Understanding Cisco Collaboration Foundations 

The Understanding Cisco Collaboration Foundations (CLFNDU) self-paced course gives students the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway.

This course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. This course provides the fundamental knowledge needed to take CCNP® Collaboration certification courses. It also serves as entry-level training for newcomers to Cisco on-premise collaboration technologies.

The course qualifies for 30 Cisco Continuing Education credits (CE) towards recertification. 

Upon completing this course, the learner will be able to meet these overall objectives:   

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
• Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
• Describe additional considerations for deploying video endpoints in Cisco Unified CM
• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

This course will help you:

• Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
• Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
• Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
• Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
• Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
• Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
• Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool

This new Cisco self-paced course is designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery Labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.

Understanding Cisco Collaboration Foundations E-Learning